Atos – Expert sessions

Online | September 12, 2022 to November 30, 2022

The aim of these expert sessions is to delve into issues and problems experienced by users of the ECMWF Atos HPC as well as answer any questions you have. Experts from ECMWF and Atos will be on-hand during the sessions to assist; answering your questions and helping solve the issues you are experiencing. All sessions will be held online using MS Teams or Zoom.

Who these sessions are for

These expert sessions are for current users of ECMWF's Atos HPC experiencing issues with their migration or those who have questions about specific aspects of using the Atos HPC. 

If you have never used the ECMWF Atos or not yet started your migration to the system please refer to the extensive Atos Documentation to get started and consider an expert session only if you face specific issues. 

How the sessions will work

  • Completing the Registration form will help us understand the issue/s you are experiencing with the Atos HPC. Please provide as much detail as you can so we can fully understand the issue and assign the correct experts. We will also ask you to indicate your availability for an expert session. If your issue is not clear in the registration form you may be contacted directly for clarification.
  • We will then set up a video call with an expert to help with your issue and questions. The length will depend on the expert's assessment of the time needed to address your problem. You will receive a calendar invite including information on how to join the session. Sessions will be 1-2-1 or in small groups with other users experiencing similar issues.
  • During the session you can discuss your questions and issues with the expert. You may be asked to share your screen so that the expert can see your issue and assist you. We strongly recommend having your camera switched on during the session.
  • If your issue is not resolved during the session another session may be set up or the communication continued through email.

These sessions complement the Atos Training events held earlier in 2022.